The Internal Revenue Service is the federal government’s administrative agency charged with enforcing the Internal Revenue Code. Its structure has a direct impact on how tax controversies are handled, since different divisions of the IRS serve different categories of taxpayers. Understanding which division is responsible for a case helps predict how issues will be developed, what kinds of examiners or attorneys will be involved, and what strategies may be most effective.
Leadership and National Headquarters
The IRS is an agency of the Department of the Treasury and is headed by the Commissioner of Internal Revenue, who is appointed by the President and confirmed by the Senate under I.R.C. § 7802. The Commissioner’s office in Washington, D.C. sets national policy, oversees the operating divisions, and develops major enforcement and service initiatives. The Office of Chief Counsel is also housed at headquarters, with attorneys responsible for drafting regulations, issuing rulings, and advising IRS personnel nationwide. Field attorneys from the Chief Counsel’s office represent the Commissioner in the U.S. Tax Court and certain bankruptcy proceedings.
The Four Operating Divisions
Since the IRS Restructuring and Reform Act of 1998, the agency has been organized around four operating divisions, each with end-to-end responsibility for a distinct group of taxpayers.
Wage and Investment Division (W&I). This division serves the majority of individual taxpayers — roughly 120 million filers whose income consists primarily of wages and investment returns. W&I oversees return processing, customer service, and correspondence audits. Its subunits handle pre-filing assistance, return integrity and compliance checks, and administration of refundable credits.
Small Business/Self-Employed Division (SB/SE). This division manages compliance for approximately 21 million self-employed individuals and about nine million small businesses with assets under $10 million. SB/SE is also responsible for estate and gift tax matters, employment tax issues, and most collection activity. Within SB/SE, specialized units handle field audits, compliance services, and enforcement of delinquent accounts.
Large Business and International Division (LB&I). LB&I oversees corporations, partnerships, and other entities with assets over $10 million, many of which conduct cross-border operations. Its structure emphasizes “practice areas” focused on common issues such as transfer pricing, treaty compliance, and pass-through entity taxation. LB&I examiners handle some of the most complex audits, often involving international transactions, accounting method disputes, or specialized industries.
Tax-Exempt and Government Entities Division (TE/GE). TE/GE addresses pension and retirement plans, public charities and private foundations, political organizations, and governmental bodies such as state and local governments. This division reviews applications for exempt status, issues determination letters, and conducts examinations to ensure ongoing compliance with statutory requirements.
Supporting Units and Specialized Offices
In addition to the operating divisions, the IRS has nationwide functional offices that play critical roles in tax controversies. The Criminal Investigation Division investigates potential criminal violations of the tax laws and related financial crimes. The Independent Office of Appeals provides an administrative forum for dispute resolution separate from examination, with authority to settle cases based on hazards of litigation. The Taxpayer Advocate Service acts as an ombudsman, assisting taxpayers whose cases have been stalled or whose rights may be impaired. Other units manage communications with Congress, develop compliance statistics, and support technology and research.
Oversight and Reform Efforts
Congress established the IRS Oversight Board under I.R.C. § 7802 to provide outside expertise in governance and accountability. Although the Board has been inactive since 2015 due to lack of confirmed members, its creation reflects ongoing concerns about IRS management and taxpayer service. The agency’s current structure was itself a product of the IRS Reform Act of 1998, which shifted the organization away from a geographic model and toward divisions based on taxpayer type. This reorganization was designed to improve service, reduce duplication, and create accountability within distinct taxpayer populations.
